Insights into agent performance, operational bottlenecks, and voice of the customer.
Track AI agent performance, measure what matters to your specific business with custom evaluation criteria, and uncover the trends shaping your customer experience using AI.
Monitor your AI agents at scale with real-time analytics
Monitor conversation volume, costs, errors and resolution rates — spot bottlenecks before they impact customer experience.
- Monitor conversation volumes & autonomous resolution ratesKeep a pulse on how many conversations your agents are handling, and how many are resolving without human intervention.
- Understand what customers are contacting you aboutGain a better understanding of your customer needs and pain points.
- Measure what matters to youDefine in natural language which metrics and insights you want to track across all of your agent conversations, and let Stellar visualise it for you
Generate the insights and quality metrics that matter most to your specific business
Define what success looks like for an agent in your own words using Stellar's flexible Evaluations system, and let Stellar visualise performance according to these criteria in your agent evaluations dashboard.
Stellar applies your custom evaluations to every conversation automatically, making it easy to QA your agents at scale and gain deep insights into your customer needs and potential opportunities.
Quickly identify pain points and high ROI improvements to your customer service
Use Stellar's Evaluations dashboard to spot regressions, evaluate gaps in agent capabilities that need addressing, and pinpoint exactly where to focus your improvement efforts.
- Easily keep track of performanceStay on top of performance without analysing each conversation individually.
- Prioritise by impactUnderstand which changes will have the highest ROI.
- Customise to your needsEasily evolve how and what you measure over time.
Detailed reporting for every conversation
Every call, chat and email is recorded, transcribed, summarised and evaluated. Every interaction with your systems is captured. Drill down where needed, to understand exactly what happened and why.
- AI-generated summaries, tailored to your standardsCustomise your conversation summaries to match your specific requirements and standards.
- Automated QA, using your custom evaluation criteriaEvaluate and score conversations based on the specific criteria that matter most to your business.
- Automated categorisation, according to your preferencesSpecify how conversations should be categorised and tagged, and let Stellar do it for you automatically.
Turn customer service insights into customer intelligence
Surface patterns, needs and opportunities across thousands of conversations. Understand why customers call, what frustrates them, and where your biggest improvement opportunities lie.
- Spot gaps in your offeringSee what customers need but can't get today — ranked by frequency and impact.
- Understand why customers struggleMap the friction points in your product, processes, and policies that drive calls.
- Prioritize what to fix nextLet real conversation data guide your product and service improvements.
