Help build the future of customer service
You're at the start of your career, or you've worked in customer service and want to move into AI. At Stellar we're building the contact center of the future: one platform where AI agents and people work as one team, each doing what they do best. Brands in the Netherlands, Belgium, the UK and the US already run their customer service on it.
You'll work on real customer projects from your first week. Like the rest of the team, you'll use AI tools every day to get your work done.
About Stellar
Stellar builds the AI-native contact center. AI agents and human agents work in the same platform across phone, chat and email, with call analysis, coaching and knowledge built in. The AI can ask a colleague for input mid-conversation and carry on, and when a person takes over, they already know the story. Brands such as Landal, Q-Park and Vanbreda use Stellar to give their customers faster and better service, in Dutch, English, French, German and many other languages.
What you'll do
Together with our implementation leads, you build and improve AI agents for our customers, from the design phase to long after go-live.
- Build new agents. Set up new agents in Stellar Studio, from the conversation flow and knowledge to the moment the agent hands over to a person. You bring in what you've learned from live agents, so each new agent starts out better.
- Connect agents to customer systems. Work on the integrations with a customer's CRM, booking or ticketing system through APIs, so the agent can look things up and get things done during a conversation.
- Test AI agents. Work with a customer's agent the way their own customers would, and try to break it. Check that handovers to the customer's team go smoothly, and agree with the customer what needs to change before it goes live.
- Improve them. Read real conversations to find where an agent struggles, then change its instructions, knowledge and flows in Stellar Studio. Our AI Builder suggests improvements, and you decide which ones to make.
- Work with the customer's team. Talk to the team leads and agents who work alongside the AI, turn their feedback into changes, and show them how to make small changes themselves.
What you'll learn
- How to decide what AI should handle and what needs a person
- How to build, test and improve AI agents that handle real customer conversations
- How AI agents work under the hood, from the models to the connections with a customer's own systems
- How large customer service operations work, and what makes a conversation go well
Who you are
- You're ready to start full-time. You might have just finished a bachelor's or master's degree, or you might have experience with customer contact centers.
- You want to know how things work under the hood. You try new AI tools the week they come out, and when something behaves unexpectedly, on our own platform too, you dig in until you understand why.
- You want to get better fast. You ask for feedback, you say yes to work you haven't done before, and when you spot something that could be better, you pick it up yourself.
- You're comfortable with people, and you can explain a technical problem in plain words.
- You care about the people on both sides of a conversation: the customer who calls in and the employee who picks up. You notice when a conversation goes slightly wrong, and you can explain why.
- You speak and write fluent Dutch and English.
Nice to have
- A technical background, such as a degree in computer science, AI or engineering, experience with APIs and integrations, or projects you built yourself
- Experience in a contact center or customer service, from a side job to a few years on the floor
Why Stellar
- The front line of AI. You work with the newest AI models and tools as soon as they come out, in production, for real customers.
- Close to the customer. You hear how people actually talk to the AI, and you see the effect of your changes within days.
- Interesting customers and partners. You work with established brands such as Landal, Vanbreda and Medux, in travel, insurance, healthcare and more.
- Work that doesn't get boring. Every customer brings new kinds of conversations, and the technology changes every few months.
- Experienced people. A small team with big ambitions. Your colleagues come from scale-ups such as Adyen, Bird and Framer and from consultancies such as McKinsey, and they like to share what they know.
- Real responsibility from your first week, on live customer projects.
- Grow in the direction you want. What you learn here (building agents, integrations, working with customers) carries over to engineering and implementation, and as we grow, there's room to move into those roles.
- 25 holiday days, a laptop and a travel allowance of €0.25 per km
- An office in Amsterdam, with hybrid working and regular visits to customers across the Netherlands
Salary
€40.000 - €50.000 gross per year, depending on experience and qualifications, plus equity.
How to apply
Send your CV and a short note about why this role suits you to info@stellarcs.ai. Tell us about a time you used AI to get something done, and what you still had to do yourself. A few sentences is enough.
This is a full-time role, so it isn't a fit if you're still studying or looking for a side job or internship.
EU work authorization required. Hybrid, with at least 3 days a week in our Amsterdam office. No visa sponsorship available.