Stellar's chat agents can authenticate your customers, look up customer-specific details, update information in your systems, manage appointments, and send emails. Where most bots hit a wall, Stellar can help customers end-to-end with even complex requests.
Guardrails evaluate every conversation turn against preconfigured rules using a fully isolated secondary AI model. Any violation is immediately acted upon, either escalating to a human, nudging the agent back on track, or ending the conversation.
Easily add Stellar's chat widget to your website with a few lines of code. Integrate Stellar chat into your mobile app or other products using Stellar's SDK. The same agent powers both.
Your AI chat agents resolve most conversations on their own. For the situations that need involvement of a human colleague, your team is automatically notified so they can join the conversation. Flexibly configure which requests and scenarios to hand off to your employees.
Easily stay on top of which chats might need your immediate attention. Stellar automatically surfaces the chats where AI agents are awaiting your input and which chats triggered a guardrail. You can either fully take over a chat or silently coach the agent mid-conversation.
When a conversation needs a human call to proceed, Stellar's AI agent can either fully hand over to you with full conversation and action history, or simply request your input in the background before continuing the conversation.
Stellar Studio is where teams build AI chat agents and operate them in production.
Agent Editor. Define personas, write procedures, connect APIs, set guardrails: everything a chat agent needs to handle a customer request.
Playground. Talk to your chat agents in-browser, or validate them at scale with automated test suites before release.
Monitoring & Evals. Every conversation is automatically QA’d against your criteria. Dashboards, transcripts, and CSAT scoring make problems easy to find and fix.
Stellar plugs into any customer support system, telephony provider, CRM, REST API, and thousands of MCP-enabled tools.
Track agent performance, measure what matters to your business with custom evaluation criteria, and uncover the trends shaping your customer experience using AI.
Learn more about insights & reportingBuilt to meet enterprise security and reliability requirements from day one. Trusted by leading enterprises across regulated industries such as insurance and healthcare.
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Independently certified for information security and data protection.
Customer data is processed and stored in the EU.
Zero data retention contracts with Stellar’s LLM providers ensure data is never retained or used for training.
Deterministic safety layers and LLM-as-a-judge work together to block prompt injection, abuse, and off-policy responses.
Stellar chat agents go beyond answering questions. They take real action in your systems. They authenticate the customer, look up orders, modify accounts, process returns, send confirmation emails. The agent doesn’t just deflect; it resolves end-to-end.
Stellar connects to your existing helpdesk or knowledge management system through pre-built connectors, or our team can build a custom one. You can also add and manage knowledge documents directly inside Stellar Studio.
Yes. Stellar connects to your CRM, ticketing system, and internal APIs out of the box. The agent can look up customer data, trigger workflows, and write back to your systems mid-conversation. See the integrations section above for supported platforms.
The agent can hands off the conversation to a human employee that can continue the conversation in the same chat window. Your employees receive a generated conversation summary plus the full transcript and the history of actions already taken by the agent agent, allowing them to pick up exactly where the AI left off without the customer having to repeat themselves.
Stellar supports 50+ languages out of the box, including the most common European and Asian languages. The agent detects the customer’s language and responds in it with consistent quality.
Most customers go live within weeks. Stellar’s team can help you with initial agent design, integrations, and rollout, including running side-by-side evaluations against your existing chat before full deployment.
Yes. ISO 27001 certified, GDPR compliant, EU data residency, zero data retention contracts with our LLM providers. Your conversations are never used to train models. See the Security section above.
