Everything you need to effectively design, test, operate and monitor your voice AI agents. So you can focus on what makes your experience unique.
Stellar's monitoring dashboards simplify monitoring AI agent performance, and allow auditing and replaying individual agent conversations to drill down on potential issues.
We can also integrate with your existing Contact Center and Customer Experience Platform stack to surface relevant Stellar metrics and conversation details in your existing customer service applications.
Prefer access to Stellar's metrics via your own internal systems and BI stack? We will set it up.
Stellar provides granular control over when to transfer to a human agent, for example for specific topics, customers, or circumstances. Even for situations where you prefer a human agent to handle the request, Stellar can already automate some of the boring stuff. This includes authenticating the user or determining the correct customer service team to transfer to based on the user request.
Reliable retrieval of external knowledge in agentic AI is hard. We see companies making costly mistakes figuring this out in-house, resulting in poor AI agent performance, high operational costs, and longer time-to-production.
We've learned the hard way how to effectively teach AI agents the knowledge required to reliably act as phone support agents. Rely on our learnings, and let Stellar optimise your internal documentation for AI agent processing for you.
We can work with knowledge stored in different formats, including PDFs, databases, websites and your internal knowledge management system. Your data is stored using enterprise-grade data practices, and never used to train the underlying AI models.
How it works
Stellar's agents can be securely integrated with your systems of record, to take action and retrieve data on behalf of your customers. Whether that's in your CRM, ticketing system, commerce store, or a custom-built system.
Integrations are restricted to pre-approved actions and workflows, and Stellar's out-of-the-box guardrails help shield against unwanted action and access in your systems. Common actions include:
.svg)
Interact with ticketing system, to open new tickets or inform customers about the status of an ongoing ticket
Identify and authenticate customers before sharing personal info or taking actions, via integration with (often a combination of) the APIs of SaaS, COTS and/or custom-built systems
Help customers with common account-related issues, such as password resets or (re)sending certain information via email
Guarding your AI agents against unwanted situations which could put your company or customer experience at risk is Stellar's guardrail system. We run a separate set of AI models on top of our main conversational AI model, to evaluate interactions against enabled guardrails and adjust or even cut off conversations if needed.
Stellar agents come built-in with a set of safety guardrails for common customer service scenarios, so you don't have to implement these yourself.
On top of these, we will help you identify and configure your business-specific guardrails. These include which topics are considered off-limits, or which types of customers to automatically redirect to your human agents.
Stellar uses a combination of multiple AI models, which support over 50 different languages. Our agents have access to any of these languages during conversations with a customer, and can switch to a customer's preferred language if you've enabled the language in your agent's configuration.
Stellar automatically creates call transcripts, conversation summaries and call recordings, which are made easily accessible via the Stellar Studio. As part of Stellar's insights, potential problem areas that may require further investigation are automatically surfaced in the monitoring dashboard.
True conversational AI
Stellar's agents are not limited to pre-defined flows or scripts and are built on top of a set of industry-leading AI models. They can handle complex dialogues, understand customer intent, and can decide how to interact with external systems with minimum guidance
Endless scalability - without hassle
Our voice agents operate 24/7, and can scale up instantly to manage any demand spike. Stellar takes care of all the infrastructure challenges for you
Real-time action in your systems
Stellar's agents can access your systems of record on behalf of your customers to take action and retrieve data, via secure integrations. Whether that be your CRM, commerce store, or a custom-built system. If custom integrations are needed, our team is happy to build these for you.
AI agent templates optimised for voice-based customer service
Build on top of our agent templates, carefully optimised for audio-based customer service use cases using the latest prompt engineering best practices.
Drastically speed up your path to production, by using our codified knowledge for use cases such as customer authentication, external knowledge access, safe interaction with external systems, staying on-topic, and more
Dedicated expert support - from idea to production
Partner with us and rely on our expertise and hard-earned lessons launching voice AI agents to production in highly regulated enterprise setting.
We can provide service on all fronts required to successfully launch your AI agents to production. Our team has the experience needed to support you on topics such as strategic use case prioritisation, project planning, solution architecture, agent optimisation and change management
Intelligent hand-off to your human agents
You decide the topics and situations where you'd rather transfer the call to your human support agents. Our proprietary hand-off policies for common scenarios act as a safe basis, on top of which we help you develop your own set of policies tailored to your business needs.
Your human agents can handle transferred calls within the tools and phone system they're already comfortable with
Extremely low latency
Stellar offers the lowest latency for voice agents currently available on the market. Paired with advanced turn detection to instantly detect when a user may expect a response, we can offer a more natural conversation experience than traditional voice AI products
Monitoring and reporting
Closely monitor agent performance, audit and replay agent conversations, and surface insights on trending issues across conversations. Prefer to track metrics in your own system? Stellar offers integration with your data warehouse, allowing you to monitor performance directly within your existing setup
Integrated with your existing infrastructure
Stellar's agents can be connected to all major call center platforms, and a large number of phone systems. Worried about integrating Stellar with your complex application landscape and custom APIs? We work closely with you to create any custom integrations needed
Aware of your knowledge and processes - without training on them
Reliable retrieval of external knowledge in agentic AI is hard. Stellar can expose your internal documentation to your agents for real-time retrieval, and optimise it for agent processing to optimise accuracy and reliability. Your data is stored using enterprise-grade data policies and never used to train the underlying AI models
Multilingual support
Although currently optimised for Dutch and English, Stellar's AI models support over 50 different languages. Once a language is enabled in your agent's configuration, our agents can switch language mid-conversation to adjust to the caller's preferred language
Enterprise-grade security
Stellar is built with enterprise-grade security, data privacy and compliance at its core. Besides comprehensive monitoring, audit trails and data policies, our product comes with a set of built-in safety mechanisms to protect AI agents against common attack vectors. Your data is not used to train the underlying AI models.
Get in touch
.svg){kind=icon}
Find us on social media
