Choose the persona. You can select from a range of voices, tones and personas to match your brand preference.

Then use our tools to teach the agent how to resolve customer requests like your best employee would. Give specific instructions for each stage of the conversation.

Stellar can initially take care of configuration for you based on your exact business needs. Your employees can receive training and continued support in managing Stellar agents, so that they can continuously improve your agents independently.

Enhance your agent with the knowledge needed to properly assist customers, by feeding it your processes and other internal documentation. Stellar takes care of optimising your existing documentation for processing by the agent, to enhance accuracy and reliability.

Connect the agent with your external systems via secure integrations, enabling it to safely gather data and take pre-approved specific actions for your customers. Our team can develop custom integrations where needed

Use our guardrail system to mark certain topics and situations as off-limits for your AI agents.

Define when and how to transfer calls to your human support agents.
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Stellar has developed a set of guardrails for common scenarios to use as a safe starting point, and on top of that we help you define your own additional business-specific guardrails.

To make sure your agent is and remains robust, we allow you to test various parts of your agent throughout all stages of the agent development lifecycle.

During agent configuration, Stellar allows instant interaction with your agent to quickly and easily iterate on new instructions.

After the configuration step, agents can be automatically tested for regressions across a wide array of scenarios. This ensures that your recent changes won't unexpectedly break anything. We use a combination of text- and audio-based testing, to facilitate cost-effective and fast iteration.

Post-production monitoring and optional automated production smoke tests allow staying on top of how your agents are performing during conversations with your actual customers.

Deploy your agent to production. Connect your agent with your existing call center.

By default, production deployments are handled by Stellar, with agents running on Stellar's cloud infrastructure. However, we are open to other deployment setups if required by your use case.

The connection with your call center is usually handled using SIP. Once configured, calls to your existing customer support number can be auto-forwarded to Stellar's deployed agents. Stellar's agents can then use SIP to manage transferring customers back to your call center agents. If your situation requires a different setup we are open to providing alternative integrations.

Effectively monitor agent performance, resolution rates, hand-offs, and trending topics using our pre-configured monitoring dashboards. Easily drill down on potential opportunities through call recordings, transcripts, summaries and built-in analytics.

Define your own compliance checks to maintain compliant with regulation and policies. Receive alerts and reports based on your preferences.

If preferred, Stellar can sync monitoring data and reporting to your own data warehouse and/or BI solution.