24/7 availability
Never miss a customer inquiry, even outside business hours. Our AI voice agents handle calls around the clock, providing instant assistance for simple requests, resolving common issues and offering callback scheduling for more complex cases
Self-serve support for common account-related issues
Help customers with common account-related issues, such as password resets, (re)sending certain information via email, or making changes to their account
Reduce wait times to 0 minutes
For businesses frequently having to divert their calling customers to long queues, AI agents can offer a solution. Allow 50-70% of your customers to immediately resolve their issue, and help free up your human agents faster for the rest of your customers
Smart routing
Ensure every customer is immediately transferred to the right customer service team, by letting your voice agents identify the reason for calling and intelligently rerouting the customer
Authentication
Automate identification and authentication of your customers before transferring to a human customer service agent, to reduce time spent on repetitive verification tasks
Frequently asked questions
Provide immediate, accurate responses to frequently asked questions. Our AI agents can handle common inquiries efficiently, ensuring consistent information while reducing the workload for human agents.
Your unique use case
Although these use cases provide some examples of how Stellar can help your business, we're always interested in learning more about other ways Stellar's voice AI agents might be of use.
If your exact use case is not in this list, get in touch!! Our team is committed to closely working together with you, and further tailoring our solution to your needs.